Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. All orders are shipped within 2 business days. Please allow 14-21 days for your order to arrive. We apologize for any trauma this may have caused. If your package arrives damaged, please contact our Customer Service Department immediately by clicking on our live chat button or via email at CS@Zystal.com. Please do not destroy the box or packaging materials or throw away the broken items, just hold on to them until you speak to us. This isn’t the product I ordered. Sorry if we spaced out on you. We have many quality checks in place to guarantee that we do everything possible to guarantee you get the exact item you ordered, but in the rare event that you don�t, please contact our Customer Service Department by live chat or email us anytime, 24/7 at CS@Zystal.com and we’ll fix it. Has my order shipped? If you would like to check on your shipment, simply log in to your account and checking under your “Order History”. Your account link is at the top right hand side of our site to access and get the details of your order and tracking information if available. If you are waiting for a shipment, there is also a small chance that we were not able to fully process your order due to insufficient billing or shipping information or a typo in entering your credit card information, or expiration date. We will email you in this instance if there is something wrong with the billing information. If your order was not processed due to an out of stock item or a backordered product, you will be notified via email when the item will be ready for shipment. You may refer to each individual item page for more information on the availability of each product. We can refund your payment until the item is in stock if desired. You will receive a shipment confirmation when your order has shipped and (if available) tracking information within 24-72 hours of shipment. How do I change/cancel an item? In order for you to cancel your order or change the quantity, please contact us right away at CS@zystal.com. For more information refer to our Cancellation Policy. When will my backorder arrive? 
All orders are shipped within 2 business days. Please allow up to 14 days for your order.
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Zystal LLC. The collective work includes works that are licensed to Zystal LLC Copyright 2009, Zystal LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Zystal LLC or purchasing Zystal labeled products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Zystal LLC or to purchase Zystal LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Zystal LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Our Commitment To Privacy
Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.) Name
Address
Phone Number
(etc.)
Trademarks
All trademarks, service marks and trade names of Zystal LLC used in the site are trademarks or registered trademarks of Zystal LLC
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Zystal LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Zystal LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Zystal LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Zystal LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Zystal LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a Zystal LLC product is mistakenly listed at an incorrect price, Zystal LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Zystal LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Zystal LLC shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Zystal LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
Zystal LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Zystal LLC
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Zystal LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
Zystal LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Zystal LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Zystal LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Zystal LLC in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless Zystal LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, Zystal LLC may link to sites operated by third parties. However, even if the third party is affiliated with Zystal LLC, Zystal LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Zystal LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Zystal LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
FAQ:
My product arrived damaged.
The persons’ in the photos are used to show hair extensions and different styles. Celebrities and other photos are in no way endorsing nor are affiliated with our products or any other company products we sell.Buyers agree to release Zystal LLC of any liability due to improper use, installation or product liability from the products sold on this website. All products purchased are recommended to be professionally applied. Buyers assume all liability from purchasing from Zystal LLC.
