FOR Zystal brand TAPE AND CLIP IN REMY HAIR EXTENSIONS
Returns
Sales on the tape and clip in remy hair extensions are final. However, we will accept color exchanges on unopened packages only within 3 days of receipt of the items!!!! This does not apply to custom orders. Custom orders are not eligible for color exchanges.
All returns must be in accordance with our terms & conditions:
Please note that the returned item is your responsibility until it reaches us, we therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise. We are not liable for items that do not arrive with us or are deemed lost by your courier and no refunds will be given on items that do not arrive back with us. Should a problem arise with your sent item and you have used a signed/tracked courier service, they will be able to help locate the item.
We will issue color exchange the item for a different length / color if preferred. Please note: This does not apply to items that have been opened and in any way tried on or used in accordance with Hygiene legislation. In accordance with Hygiene Legislation and our Terms & Conditions, the return of hair products is not accepted should the item show evidence of being opened or in any way tried on, used or worn. Upon quality inspection, should an item be returned to us in any of these stated conditions, an online credit or color exchange will not be issued. The returned product must be un-opened and in the same condition as when you received it. All packaging and labels must be in tact and in no way cut or damaged. All returns must comply with these guidelines and will undergo a quality inspection upon their return
Return and Exchange Policy
For Shampoos, Conditioners and Styling Products:
If you are not 100% satisfied in any way with an item you’ve received, please let us know using emailing us within 10 calendar days of receipt, and within 3 months from the order date. Returns can only be made once authorized by Customer Services.
Return Procedures
We encourage you to protect yourself from loss or theft by insuring your return shipment. Remember to save your receipt until you receive your refund from us. Please note that Zystal is unable to issue a credit or refund for any items damaged or lost on their way back to us, so take special care in packing your item.
1. Re-pack the item in the original manufacture’s packaging and place in shipment box. Please be sure to include all items, pieces, and parts. If you wish to keep a promotional item or free gift included with your original purchase we will simply deduct the cost of that item when processing your refund.
2. Fill out the return form that was included in your package with all of your return information provided and enclose it with the item so we can expedite the reimbursement to your original payment method.
Cancellation Policy
Before you finalize your order, carefully review the contents, quantities, and the total amount in your shopping cart. Once your order has been submitted and paid in full, it will begin processing almost immediately. The only time that you can cancel or modify your order is before you hit the submit button. Once you hit submit, your order cannot be changed online. If you need to make a revision after you submit an order, you must email customer service immediatley at customerservice@zystal.com.
If it is too late to revise your order, and your order is in the shipping process you should refer to the return policy for that brand.
