FOR Zystal brand TAPE AND CLIP IN REMY HAIR EXTENSIONS
Returns
Sales on the tape and clip in remy hair extensions are final. However, we will accept color exchanges on unopened packages only!!!! This does not apply to custom orders. Custom orders are not eligible for color exchanges.
All returns must be in accordance with our terms & conditions:
Please note that the returned item is your responsibility until it reaches us, we therefore advise you send all returned items by a signed/tracked courier service that will insure your goods to their value and can provide you with tracking solutions should any problem arise. We are not liable for items that do not arrive with us or are deemed lost by your courier and no refunds will be given on items that do not arrive back with us. Should a problem arise with your sent item and you have used a signed/tracked courier service, they will be able to help locate the item.
We will issue color exchange the item for a different length / color if preferred. Please note: This does not apply to items that have been opened and in any way tried on or used in accordance with Hygiene legislation. In accordance with Hygiene Legislation and our Terms & Conditions, the return of hair products is not accepted should the item show evidence of being opened or in any way tried on, used or worn. Upon quality inspection, should an item be returned to us in any of these stated conditions, an online credit or color exchange will not be issued. The returned product must be un-opened and in the same condition as when you received it. All packaging and labels must be in tact and in no way cut or damaged. All returns must comply with these guidelines and will undergo a quality inspection upon their return
Return and Exchange Policy
Styling Tools:
At Zystal we want you to be 100% satisfied, and will gladly take back or exchange any styling tools merchandise as received with original packaging within 30 days of receipt of purchase. For defective items please contact our Customer Service department by sending an email to Customerservice@Zystal.com. Please note that Zystal is not responsible for return shipping costs.
For Shampoos, Conditioners and Styling Products:
If you are not 100% satisfied in any way with an item you’ve received, please let us know using emailing us within 10 calendar days of receipt, and within 3 months from the order date. Returns can only be made once authorized by Customer Services.
Return Procedures
We encourage you to protect yourself from loss or theft by insuring your return shipment. Remember to save your receipt until you receive your refund from us. Please note that Zystal is unable to issue a credit or refund for any items damaged or lost on their way back to us, so take special care in packing your item.
1. Re-pack the item in the original manufacture’s packaging and place in shipment box. Please be sure to include all items, pieces, and parts. If you wish to keep a promotional item or free gift included with your original purchase we will simply deduct the cost of that item when processing your refund.
2. Fill out the return form that was included in your package with all of your return information provided and enclose it with the item so we can expedite the reimbursement to your original payment method.
Clipinz
5. RETURNS AND REFUND POLICY
5.1 In the event that any order is incorrect, it must be notified to us within 7 (seven) days after delivery.
5.2 In the case of incorrect orders, the products shall be returned to us and we shall redeliver the correct order at our own cost.
5.3 If any products are faulty or defective, they must be returned to us within 7 (seven) days. We shall replace the products free of charge and redeliver them to you at our own cost.
5.4 If you require a refund rather than a replacement for faulty or defective products, or we are unable to replace any faulty or defective product, the products must be returned to us, at our cost, and shall become our property. We shall refund the price paid, by you to us for the products, to you. We shall not be liable for any damages, costs, losses (including without limitation pure economic loss, loss of profit, loss of business, interruptions to business, depletion of goodwill or reputation, and/or loss of commission), claims or liabilities, whether direct, indirect or consequential, incurred by you due to our inability to replace the products.
5.5 We want you be happy with your purchase and should for any reason you not be completely satisfied with your product please notify us immediately through our easy online returns system and return the product to us within 7 (seven) days in its original packaging. In accordance with the Distance Selling Regulations, we wish to offer you an easy returns policy that is fair and easy so we ask that you return any product as you would have received it, in full packaging, un-opened and in no way worn.
5.6 When using our easy online returns system, we will give you a unique returns number (RMA), should any item be returned without an RMA, it will be declined and returned to you at your own cost. Once you have your RMA number you can return the product to us at your own expense within 7 (seven) days of receipt delivery. Our Refund policy is in accordance with the Distance Selling Regulations which stipulate you have the right to a refund by returning the product to us within 7 (seven) days with the product in a re-sellable condition. The item whilst in your care must not be damaged or show any sign of being worn. Should the item be returned in breach of these conditions, you will not be given a refund and may be liable for re-packaging or product replacement costs.
5.7 When returning your item you must take care to send it within 7 (seven) days of receipt of delivery and send by a reputable courier service to ensure the safe delivery of the returned product. A courier will provide you with insurance and a tracking number should any delivery dispute arise. Should an item not be sent by a courier service, we will not be held liable and will only refund items that have arrived with us by a tracked courier service. This is in accordance to the Distance Selling Regulations which state that the product is in your care until it arrives back with us.
5.8 Should you wish to exchange your product for a different colour, please use our easy online returns system but state you wish for a replacement. Return the item to us under the same conditions as that for a refund and we will send the new product to you at your expense as soon as we can.
5.9 Should you wish to exchange your product for a different length, style or item, you will need to place a new order and return the original product for a full refund in compliance with our returns policy.
Clix:
Refund and Returns
Racoon International operates a ‘no-quibbles’ guarantee and will replace in full any damaged products. Notification should be received by Racoon International of the problem within 30 days of receipt. Contact our Returns Team at: info@clixhairextensions.com. If the return is due to an error made by Racoon International, postage shall also be refunded. For your own protection, you are recommended to return any items using a registered postage facility. This returns policy does not affect your statutory rights. Refunds for internet orders are subject to a small admin charge. We DO NOT accept any responsibility for goods on return to us. This is the senders responsibility, and the sender must ensure that adequate insurance has been taken to cover the cost of the goods if they are lost or damaged on return to us.
Racoon International are unable to guarantee the performance of the Royal Mail or other courier services and cannot be held liable for non-delivery of goods faithfully despatched.
In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within 7 working days following receipt of the item(s), as long as all goods are returned unused and unopened and are fit for re-sale.
Jurisdiction
These Terms and Conditions are governed by the Laws of England and any arising disputes resulting from the use of the Additional Lengths website shall be dealt with in the English Courts.
Cancellation Policy
Before you finalize your order, carefully review the contents, quantities, and the total amount in your shopping cart. Once your order has been submitted and paid in full, it will begin processing almost immediately. The only time that you can cancel or modify your order is before you hit the submit button. Once you hit submit, your order cannot be changed online. If you need to make a revision after you submit an order, you must email customer service immediatley at customerservice@zystal.com .
If it is too late to revise your order, and your order is in the shipping process you should refer to the return policy for that brand.
